Quality Assurance

Unlocking Heavy Oil Worldwide™

At RGL we are passionate about achieving results that exceed expectations.

Quality is embedded into our business because we value our customers and strive to provide products and services which meet and even exceed their expectations. Our Quality Management System is certified to API Q1™ and ISO 9001:2008 and API 5CT™ which provides a framework for measuring and improving our performance. The following list of systems and procedures are in place to support our goal of total customer satisfaction and continuous improvement:

  • Programs & processes in place to monitor:
    • Customer feedback
    • Selection & performance of suppliers
    • Customer product against set criteria
  • Employee training and development
  • Regular internal process audits
  • Measurable quality objectives
  • Management reviews of audit results, customer feedback and customer complaints

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